Power of communication -2

Senior Manager decide to brief team so the outlook invite was sent out to assemble on an audio. It was short notice but everyone made efforts to join the voice conference.

Audio conference started with greetings and next statement is that

" I am not happy to have such call ..."

Just after some moments, silence was felt on the call and even speaker after two minute of talk asked question to check the presence of an audience.

We were in one room ,confusion was visible , many questions were in air , still every one was trying to understand the purpose of the call and what is there for them.

I was aware of the context hence could relate the conversations.

This could have been more effective if the context were set before the actual message is conveyed to the team.

After voice conference, one of us decided to have quick chat in the meeting room and started all over again.

1. context was set by explaining why the call was held
2. explained the issue occurred in the recent past
3. explained the impacts of the issue on customer relations and financial losses
4. root cause
5. benefit of sharing this information with wider audience to avoid such occurrence again.

At the end, it was realised that emotions were too high during this voice conference to deliver high impact message. Perhaps this could have planned carefully and probably next day when things are claim and blood pressure is normal then desire impact could have been achieved with minimal efforts.